Privacy policy

1. Information We Collect

        When you visit Sent With Love or place an order, we may collect personal information required to process         your purchase and provide a smooth gifting experience.      

       
• Your name
       
• Email address
       
• Phone number
       
• Billing and delivery address
       
• Recipient name, contact number, and delivery details
       
• Order details, gift messages, and delivery preferences
       
• Payment-related information processed securely through our payment partners
     

2. How We Use Your Information

We use the information we collect to complete your orders, improve our services, and provide a reliable gifting and delivery experience.      

       
• To process and deliver orders
       
• To contact you regarding your order or delivery
       
• To personalize gift messages and special requests
       
• To provide customer support
       
• To improve our website, products, and services
       
• To send updates, offers, or promotional messages where permitted
       
• To prevent fraud, misuse, or unauthorized activity
     

3. Recipient Information

        As a gifting store, we may collect recipient details such as name, phone number, address, and delivery instructions. This information is used only to prepare and deliver the gift order successfully. We do not use recipient information for unrelated marketing purposes.      

4. Payment Security

Sent With Love does not directly store your complete payment card details. Payments are processed through secure third-party payment gateways or payment service providers. These providers may collect and process payment information according to their own privacy and security policies.      

5. Sharing of Information

We do not sell or rent your personal information. However, we may share necessary details with trusted service providers only when required to complete your order or improve our service.      

       
• Delivery partners or courier services
       
• Payment processing providers
       
• Website hosting, analytics, or technical support providers
       
• Legal or regulatory authorities where required by law
     

6. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience, understand website performance, remember preferences, and support marketing or analytics activities. You may disable cookies through your browser settings, but some website features may not function properly.      

7. Marketing Communications

With your consent or where permitted, we may send you updates about our products, offers, seasonal gifts, hampers, flowers, cakes, and promotions. You can unsubscribe from marketing communications at any time by following the instructions in the message or contacting us directly.      

8. Data Protection and Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure. However, no online platform can guarantee complete security, and customers are encouraged to use secure devices and networks when placing orders online.      

9. Data Retention

We retain personal information only for as long as necessary to complete orders, provide customer support, comply with legal requirements, resolve disputes, and maintain business records.      

10. Your Rights

You may contact us to request access to, correction of, or deletion of your personal information, subject to legal, operational, or record-keeping requirements. We will make reasonable efforts to respond to such requests.      

11. Third-Party Links

Our website may contain links to third-party websites, payment gateways, social media pages, or external platforms. We are not responsible for the privacy practices, content, or security of those third-party websites.      

12. Changes to This Privacy Policy

Sent With Love may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or website practices. Any updates will be posted on this page with the revised effective date.      

13. Contact Us

        If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.      

        Sent With Love
        Website: www.sentwithlove.lk
        Email: hello@sentwithlove.lk