1. About Sent With Love

Sent With Love is an online gifting store offering flowers, cakes, hampers, perfumes, scented candles, gift boxes, and other gifting products for delivery within selected areas in Sri Lanka.

These Terms & Conditions apply to all visitors, customers, and users of www.sentwithlove.lk.

2. Use of Our Website

By accessing or using our website, you agree to use it only for lawful purposes. You must not misuse the website, attempt unauthorized access, interfere with website security, or use the website in a way that may damage Sent With Love, our customers, or third parties.

3. Product Information

We make every effort to display product details, descriptions, images, and prices as accurately as possible. However, slight variations may occur due to product availability, lighting, screen settings, packaging changes, flower seasonality, or supplier availability.

For flowers, cakes, hampers, and customized gifts, the final arrangement may not be exactly identical to the images shown, but we will do our best to maintain the same quality, value, and overall presentation.

4. Orders and Confirmation

Once you place an order through our website, you may receive an order confirmation by email, SMS, WhatsApp, or another communication method. Order confirmation does not always guarantee availability until the order has been reviewed and accepted by Sent With Love.

We reserve the right to reject, cancel, or request changes to an order if there is an issue with product availability, delivery location, payment, pricing, or order information.

5. Pricing and Payments

All prices displayed on the website are subject to change without prior notice. Prices may vary depending on product type, customization, delivery area, seasonal demand, and supplier pricing.

Orders must be paid using the payment methods available on our website or agreed directly with Sent With Love. Payment must be completed before an order is processed unless otherwise agreed.

6. Delivery Policy

We offer delivery within selected areas in Sri Lanka. Delivery availability, charges, and delivery times may vary depending on the destination, product type, order time, weather conditions, traffic, and other operational factors.

• Customers must provide accurate delivery details.
• Recipient contact details must be correct and reachable.
• Delivery times are estimated and may not always be guaranteed.
• Same-day delivery may depend on product availability and order cut-off times.
• Additional delivery charges may apply for certain locations.

7. Failed or Delayed Deliveries

Sent With Love will not be responsible for failed or delayed deliveries caused by incorrect addresses, unreachable recipients, unavailable recipients, restricted access locations, weather issues, traffic delays, public holidays, or circumstances beyond our reasonable control.

If a delivery attempt fails due to incorrect information or recipient unavailability, additional delivery charges may apply for re-delivery.

8. Substitutions

Some items, flowers, packaging materials, cake designs, hamper products, or gift items may become unavailable due to seasonal or supplier-related reasons. In such cases, we may substitute unavailable items with similar items of equal or higher value while maintaining the overall look and purpose of the gift.

Where major changes are required, we will try to contact the customer before proceeding.

9. Custom Orders and Gift Messages

Customers are responsible for ensuring that custom names, messages, delivery notes, and recipient details are accurate before submitting the order. Sent With Love is not responsible for errors submitted by the customer.

We reserve the right to refuse messages or requests that are offensive, unlawful, harmful, inappropriate, or against our brand values.

10. Cancellations

Cancellation requests must be made as soon as possible after placing an order. Once an order has been prepared, customized, dispatched, or handed over for delivery, cancellation may not be possible.

For perishable items such as flowers, cakes, and food-based hampers, cancellations may be limited due to the nature of the product.

11. Refunds and Replacements

Refunds or replacements may be considered only where there is a valid issue with the product or service, such as a confirmed mistake, damaged item, or non-delivery caused by Sent With Love.

Refunds or replacements may not be provided for issues caused by incorrect customer information, recipient unavailability, change of mind, minor product variations, or delays beyond our control.

12. Perishable Products

Flowers, cakes, food items, and certain hamper products are perishable. Their freshness, appearance, and condition may be affected by handling, temperature, storage, weather, and time. Customers and recipients are advised to follow any care or storage instructions provided.

13. Promotions and Discounts

Promotional offers, discount codes, seasonal campaigns, and special prices may be subject to specific terms, validity periods, product restrictions, and availability. Sent With Love reserves the right to modify or end promotions at any time.

14. Intellectual Property

All website content, including text, images, graphics, logos, product names, designs, and branding, belongs to Sent With Love or its respective content owners. You may not copy, reproduce, distribute, or use our content without permission.

15. Limitation of Liability

Sent With Love will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services. Our responsibility is limited to the value of the order placed, where applicable and permitted by law.

16. Third-Party Services

Our website may use third-party services such as payment gateways, delivery partners, analytics tools, advertising platforms, and Shopify-related services. These third parties may have their own terms and policies, and Sent With Love is not responsible for their separate practices.

17. Privacy

Your use of our website is also governed by our Privacy Policy and Cookie Policy. These explain how we collect, use, and protect your personal information when you visit our website or place an order.

18. Changes to These Terms

Sent With Love may update these Terms & Conditions from time to time. Any changes will be posted on this page with the updated effective date. Continued use of our website after updates means you accept the revised Terms & Conditions.

19. Contact Us

If you have any questions about these Terms & Conditions, your order, or our services, please contact us.

Sent With Love
Website: www.sentwithlove.lk
Email: info@sentwithlove.lk